How to write an app review reply playbook
A reply playbook is the page your team writes once: support channels, approved statements, your voice and what never to promise. A template to copy.
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Notes on answering app reviews
Practical guides to replying on Google Play and the App Store: what to answer, what to hand to a person, and what reviews tell you after a release.
The 6 app reviews you should never auto-reply to
Refund requests, hacked accounts, data requests, legal threats, abuse and reviews from people with an audience need a person. What to do with each instead.